Shipping & Returns
Shipping Policy
We aim to ship your order as quickly as possible and ask for a bit of understanding and leniency if a delay does occur. Please feel free to contact us if any issues occur. Our delivery options are as follows:
Standard Delivery
Aim to deliver within 2-15 working days.
Coloured wigs: + 5 working days
Priority Delivery
Aim to deliver within 2-10 working days.
Coloured wigs: + 5 working days
We are working towards the option of collecting your order but currently, this option is not available.
Delivery Policy
We will only deliver to the address given when you place the order. You agree that we are not responsible if you have given us the incorrect address for delivery. You also agree that we will not refund the cost of any order delivered to the incorrect address given. You would need to cancel any order placed with the incorrect address and re-order with the correct address within one hour of placing your order.
As our website pictures are taken with professional lighting, coloured pre made wigs may not always reflect the same in person. However, we ensure that we use the same consistency and measurements when creating our coloured wigs.
Currently, we are not offering customised colouring services for our wigs. This is something we hope to offer in the very near future. However, our "Limited Edition" page may have the customisation you've been looking for! Why not check that out?
Please email us at info@LeMood.com with any queries or concerns.
Return & Exchange Policy
NO REFUNDS, EXCHANGES OR RETURNS!!
Le'Mood Ltd ensures the maximum quality level is provided to your luxury extensions and wigs to make sure they are fresh, new and only for you. To ensure that we continue to maintain this, we are unable to accept returns or exchanges.
This means that after your order is processed, CANCELLING IS NOT AN OPTION. So please pay close attention to every detail when you are ordering!
If there are any issues, please contact us AS SOON AS POSSIBLE so we can attempt to fix the issue.